Processing time
All orders are processed within 2 to 3 business days (excluding weekends and holidays).
Once your order has shipped you will receive another email confirmation with tracking details.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard – We use Australia Post for most items which in normal circumstances takes 2-6 business days to be delivered depending on your location. You can use your tracking confirmation for a more accurate estimated day of arrival.
Express – We use Australia Post for most items which in normal circumstances takes 1-4 business days to be delivered depending on your location. You can use your tracking confirmation for a more accurate estimated day of arrival.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
As we ship worldwide international shipping can vary widely depending on your location however most items are generally received within 1-6 weeks depending on your local carrier.
Please check your tracking confirmation email for a tracking number and a more accurate estimated date of arrival. We use Australia Post to ship internationally, once the package has left Australia, you can use the same tracking number on your local carriers website.
Please note: Duties, taxes, and customs fees may apply for shipments outside Australia. These charges are the customer’s responsibility — we are not liable for any such fees imposed by your local customs or import authorities.
Exception: For orders shipped to the USA, applicable duties and fees are calculated and collected at checkout, as they must be paid prior to shipment.
How do I check the status of my order?
Once you’ve received your confirmation email after having paid for your order, please allow 2-3 business days for your order to be processed and sent. Once your order has been processed you will receive tracking details. Please note – orders may take 3 business days to be sent out during busy periods, we appreciate your patience during this time.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your tracking number within 2 business days of receiving your shipping confirmation email, please contact us at shop@retroautotek.com.au with your name and order number or reply back to your order confirmation email, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition with original packaging.
Please contact us at shop@retroautotek.com.au to request a return authorisation, once the item is returned a refund will be processed based on the original payment method minus shipping fees.
Please note, as we sell a large number of new old stock, some items may have slightly damaged packaging. This will not affect the usability of the item inside.
Cancellation Policy
If you have placed an order and it has not yet been processed or shipped, we may be able to cancel it however please note that all cancellations and returns are subject to a 10% restocking fee; this is to cover fees charged to us by payment processors and shipping providers which do not get refunded back to us when a cancellation/refund is processed.
Please ensure if you wish to cancel an order you contact us within 24 hours as an order may be packed/picked up and awaiting processing by the shipping provider prior to you receiving your shipping confirmation.